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Home » Shop » Phlebotomy » Delivering World-Class Customer Service DVD 5: Delivering World-Class Customer Service ,1 Each

Delivering World-Class Customer Service DVD 5: Delivering World-Class Customer Service ,1 Each

Original price was: $328.85.Current price is: $236.58.

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Capturing blood Control Culture Contamination Rates

  • Focus on the key concepts in customer service with a focus on telephone etiquette and behavior that reflect and detract from the professionalism, positive patient interactions and solve complex and demanding patients
  • The positive and negative experiences of the patient are contrasted to illustrate the impact on the perception of the laboratory patients and quality of care they receive
  • also includes a discussion of how managers can encourage a culture of higher customer service
  • on the basis of existing standards and guidelines CLSI
  • Written, produced and directed by Dennis J. Ernst MT (ASCP) from the center Phlebotomy education
  • Each DVD is entitled to one ASNA hour PACE Continuing education Credit